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shipping & returns

shipping policy

We ship to only within the United States, USA as of current 2020. Once we receive your order, we will begin to pack your products for shipping within 2 business days.

Our FREE Shipping on orders of $75 or more will be shipped UPS Ground or USPS Priority within 3-5 business days with delivery expected no later than 7-10 business days. Because we PRIDE ourselves on customer service, over the years, our customers have received their orders within 3-5 business as delivered over 96% of the time.

If we are out of stock on any item, we will notify you within 24 hours of your order. Often time, you may receive a item shipped separately from our dropship location to prevent long waits for you to get your product.

Sample items will be shipped with the same rate as our Flat Rate shipping cost. 

return & exchange policy

We want you to be happy with our products but we understand if you wanted to love a product but the products ingredient did not love you back. For this, we are here to provide prior purchase consultations so that we may be able to help you to choose the right product before you purchase. Also, many of our full size products are offered in sample sizes for you to try before committing to the full sizes. 

We can cancel any order placed within 24 hours for a full refund to your original form of payment only. No exceptions! 

We will gladly exchange any damaged products within 3 days of your delivery. Just email us @ customercare@luxehaven.com

All other refund request will be given product credit if request is made after 10 days of your delivery. 

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